Spa Policies

 Appointment 

 

Please book or request your appointment on our "Book Online" page. A valid card is required for each client's profile. Please be sure to enter valid credentials (i.e. full name, phone number, card number, email, etc.). If your information is incorrect, your appointment will be denied or cancelled. After you complete booking, you will receive a confirmation text/email with details of your appointment. 

A service fee of $15 will be applied to any appointment scheduled for Sunday and Monday.  This does not go towards your service.

 

Spa is private and limited in space. Please do not bring any guests or children with you to your appointment unless they are being serviced. 

 

Tardiness & Cancellations

 

We respect your time, and try our best to keep our schedule running smoothly. Any arrival 10 minutes after appointment time will result in a $15 late fee. Arrival after 15 minutes of appointment time or later will result in a rescheduling option. Deposits are nonrefundable.

There may be times when your service provider will run into challenges with preceding clients that can’t be predicted. If we’re running behind, we will give you a courtesy call and offer you a discount of $15 for every 10 minutes you wait. 

 

Same day cancellations will result in loss of deposit and a $25 convenience fee.  Any no-call, no-show will be charged 50% of the service price.  A new deposit is required to rebook. Repeated no-call, no-show will result in loss of future appointments.

Cancellations are accepted by your confirmation email, phone or text.  Please do not send messages regarding appointments via Facebook, Instagram or Twitter as those platforms are not monitored 24 hours by a member of our team.

Sickness & Health

 

If you have an open rash or legion on the body, you will be referred to see your doctor and your appointment will be rescheduled for a later date.

 

If you are sick or recently recovered from being sick, please let your Esthetician know.  This includes common cold, flu, fever, shingles, viral infections and UTIs.

Etiquette

 

Please arrive at the appointed time for the best experience.

We ask that you leave valuables (jewelry, laptop etc.) home or in your vehicle so they will not be damaged.

Please do not take any photos of anything or anyone inside the spa without permission.

No eating or drinking inside the spa unless you've been served refreshments from your Esthetician.

Due to our intimate setting, be sure to keep voice level down.

 

Please be careful when in the spa and waiting lounge.  Any item that is broken on behalf of negligence by client will result in an invoice and repayment to recover damages.

Be sure to shower before your appointment if you are coming right after the gym.

Payments

Remaining payments are due at the end of service. Cash is preferred, however Visa, MasterCard, AMEX, Debit are all accepted. Checks are not accepted.

Gratuities

Gratuities are a matter of personal discretion. They should reflect your level of satisfaction with each service. Average gratuity is between 15%-20%.

Allergies & Refunds

We do not offer refunds on services. If you experience an allergic reaction to any of the products used during a service, please contact your primary care doctor immediately for assistance in assessing the situation.

 

Your Comfort Level

 

If at any time during your treatment you are not completely comfortable and relaxed, whether it be the pressure of the massage, the draping during your treatment, the volume of the music, the room temperature or lighting, simply let your therapist know. This is your time and we are here to make sure your experience is everything it should be.

Our Commitment

We are strongly committed to customer service and providing an outstanding experience. Please let us know within 48 hours if you are not completely satisfied with your results.

 

You must return within 5 days of your original visit and we will fix it to your satisfaction. If you return after 5 days you must pay 50% of the service.

Reminders

 

As a courtesy to our clients, Precise Beauty Bar offers appointment reminders through email 24 hours prior to your appointment. We will collect your contact info at the time of booking your appointment and on your client intake form with your permission.